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Leadership
Effective Client Communication
Trust-based conversations that grow accounts.
16 hours Beginner In-person Up to 90% Funded
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What you'll learn
Outcomes that move the business.
Grow Accounts
Conversations that lead to renewals and referrals.
Earn Trust
Listening skills clients can feel.
Handle Hard Talks
Bad news, scope creep, fees — without drama.
Business outcomes
- Frame value in client language
- Handle objections with empathy
- De-escalate difficult conversations
- Convert reviews into referrals
Learning journey
The curriculum, mapped.
01
02
03
04
Who should attend
Built for the people who drive change.
Business Owners
Founders driving transformation.
Managers
Team leads scaling performance.
Executives
Decision-makers steering strategy.
Career Switchers
Professionals into in-demand roles.
Certification & Trust
Backed by Singapore's most trusted institutions.
WSQ Statement of Attainment
Nationally recognised credential.
SkillsFuture Singapore
SSG-approved training provider.
Industry Practitioners
Trainers who've done the work.
SME500 Accredited
Trusted by enterprises since 1997.
Pricing & Funding
Up to 90% government funding available.
Starting from SGD 560 before subsidies. Most learners pay a fraction of the listed fee.
SSG SubsidyUp to 70%
SkillsFuture CreditOffset balance
UTAP (NTUC)Up to $250
SFEC (Employers)$10,000 credit
Ready to transform your future?
Whether you're investing in yourself or your organisation, Addison Institute is here to help you maximise your funding and achieve measurable results.