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Leadership
Customer Experience Innovation
Design experiences customers stay loyal to.
16 hours Intermediate In-person Up to 90% Funded
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What you'll learn
Outcomes that move the business.
Loyalty That Lasts
Turn one-off buyers into long-term fans.
Journey Diagnostics
See and fix the moments that matter.
Innovate Continuously
An experimentation engine for your team.
Business outcomes
- Map and improve customer journeys
- Diagnose drop-off and friction
- Run experience experiments
- Build a CX measurement system
Learning journey
The curriculum, mapped.
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04
Who should attend
Built for the people who drive change.
Business Owners
Founders driving transformation.
Managers
Team leads scaling performance.
Executives
Decision-makers steering strategy.
Career Switchers
Professionals into in-demand roles.
Certification & Trust
Backed by Singapore's most trusted institutions.
WSQ Statement of Attainment
Nationally recognised credential.
SkillsFuture Singapore
SSG-approved training provider.
Industry Practitioners
Trainers who've done the work.
SME500 Accredited
Trusted by enterprises since 1997.
Pricing & Funding
Up to 90% government funding available.
Starting from SGD 600 before subsidies. Most learners pay a fraction of the listed fee.
SSG SubsidyUp to 70%
SkillsFuture CreditOffset balance
UTAP (NTUC)Up to $250
SFEC (Employers)$10,000 credit
Ready to transform your future?
Whether you're investing in yourself or your organisation, Addison Institute is here to help you maximise your funding and achieve measurable results.